At Hue Haven Farms, our food and farm products are prepared and handled with care. Because many of our items are fresh, perishable, or made to order, please review this policy before placing an order.
Cancellations and Changes
Please contact us at least 48 hours before your scheduled pickup if you need to cancel or change an order. Once preparation has begun, we may not be able to cancel the order or issue a refund.
Fresh and Perishable Orders
Orders for prepared meals, take-and-bake dishes, baked goods, and other perishable items are final once they have been prepared or picked up. We cannot accept returns of food items.
If your order is missing an item, incorrect, damaged, or does not meet our quality standards, contact us within 48 hours of pickup or delivery. Please include your order number and, when possible, a photo so we can review the issue. We’ll work with you on an appropriate resolution, such as a replacement or refund.
Missed Pickups
Please collect your order during the pickup window shown at checkout or in your order confirmation. If you cannot make the pickup time, contact us as soon as possible. Orders that are not collected and for which we have not arranged another pickup time are not eligible for a refund.
Farm Products and Other Items
If a farm or pantry product arrives damaged, incorrect, or with a quality concern, contact us within 48 hours and include your order number and a photo when possible. For food-safety reasons, we cannot accept returns of opened food products.
Events and Experiences
Cancellation and refund terms for events, private bookings, and other experiences will be provided with the applicable booking details.
Contact Us
For help with an order, please contact Hue Haven Farms through the contact information on our website. Include your name, order number, and a brief description of the issue.